Generated privacy notice - general business

Mission Fitness Cardiff Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

·    Contact details

·    What information we collect, use, and why

·    Lawful bases and data protection rights

·    Where we get personal information from

·    How long we keep information

·    Who we share information with

·    How to complain

Contact details

Post

MAES-Y-COED ROAD, CARDIFF, CF14 4HE, GB

Telephone

02920618926

Email

info@missionfitnesscardiff.co.uk

What information we collect, use, and why

We collect or use the following information for the operation of customer accounts and guarantees:

·    Names and contact details

·    Addresses

·    Payment details (including card or bank information for transfers and direct debits)

·    Purchase history

·    Account information, including registration details

·    Information used for security purposes

·    Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

·    Health information

We collect or use the following information for service updates or marketing purposes:

·    Names and contact details

·    Addresses

·    Marketing preferences

·    Recorded images, such as photos or videos

·    Purchase or viewing history

·    Website and app user journey information

·    Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

·    Health information

We collect or use the following information to comply with legal requirements:

·    Name

·    Contact information

·    Financial transaction information

·    Health and safety information

We also collect or use the following information to comply with legal requirements:

·    Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

·    Names and contact details

·    Address

·    Payment details

·    Account information

·    Purchase or service history

·    Customer or client accounts and records

·    Financial transaction information

·    Information relating to health and safety

·    Correspondence

We also collect the following information for dealing with queries, complaints or claims:

·    Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·    Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·    Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·    Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·    Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·    Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·    Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·    Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·    Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  In order for a customer to create an account with us, be able to use our facilities and create a membership and for health and safety of that customer in our facility we need to collect their information.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  We need to contact for class cancellations/new facilities/products/offers which will be of benefit to them. Educational updates to training and new equipment added requiring inductions.

Our lawful bases for collecting or using personal information for legal requirements are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  To obtain a membership we require payment info. full contact details and emergency contacts should a member become unwell. We also require a PARQ to keep them safe.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  We collect payments therefore need to see any missing payments/over charges on the system. We need their contact details for insurance purposes should we receive a complaint/claim

Where we get personal information from

·    Parents of children attending classes

How long we keep information

5 years.

Who we share information with

Data processors

Clubright

This data processor does the following activities for us: arrange our software system for bookings/collections.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated

18 December 2024