Our
Club Terms and Conditions
Our
General Terms & Conditions
Please
ensure you read the terms and conditions specific to the membership plan you
have chosen and provided to you at the time of joining. Please note you must be
over 18 years old to purchase a membership. 16/17 years old must obtain
permission from their parent/guardian who agrees to pay us any amounts that are
due on your behalf should you default. They also agree to be responsible for
your behaviour and actions. We reserve the right to request proof of age and to
refuse membership.
Membership
1. Your
membership will begin on the day you join.
2. Your
membership is personal to you. You must not allow anyone else to use your
membership.
3. If
Mission Fitness or the bank/building society makes a mistake with your direct
debit payment you are guaranteed a full and immediate refund from your
bank/building society.
4. You must
bring a valid form of identity with you to validate your membership type if
this is applicable.
5.
Memberships are non refundable and cannot be transferred to another person
under any circumstances. This is applicable for all memberships. Sharing a
membership or block of classes will result in the immediate cancellation of the
membership and no refund will be given.
6. Class bundle memberships will expire after 60 days and cannot be extended.
7. Babies welcome bundle memberships will expire after 80
days and cannot be extended.
Fees
1. You must
pay a monthly membership fee which will be determined by your chosen membership
package.
2. Monthly
instalments will be due on the 1st of the month, or the next available working
day, by Direct Debit or Recurring Card Payment.
3. We may
change the amount of your monthly payments. If we do, we will write to you at
the address you have given us fourteen days before the changes take place.
4. Monthly
fees are payable even if you do not use the club.
5. If a
payment becomes unpaid, and we hold an alternative payment method for you, we
will attempt to collect the outstanding balance.
6. No refunds are available for any Annual memberships paid in full options or block sessions.
Cancelling
Your Membership
1. Memberships cannot be cancelled until the agreed contract length that you have entered into has expired and the last payment has been made. A contract may be cancelled once the final payment has been made, there is a 4-week minimum time period on monthly unlimited and off peak memberships. The 4-week minimum contract is extended to 8-weeks if the joining offer is a discounted 1st month. 1 full membership payment must be made before the contract can be cancelled.
2. If
you have selected the 12 month Unlimited contract you are agreeing to make 12
payments at the discounted rate chosen. After the initial 12 months your
membership will continue until you contact the club to cancel.
Early cancellation is permitted
only under the following conditions:
·
Relocation of more than 25 miles from the facility (proof required)
·
Medical condition that prevents use of the facility (doctor's note required)
·
Military deployment (orders required)
If you freeze your membership
during the first 12 months your contract will continue after this point until
the 12 payments have been made.
This membership is non
refundable and cannot be shared or transferred to any other person.
If you fail to make the 12
payments your details will be forwarded onto a collections agency to ensure all
payment are made to fulfil your contract.
3.
Cancellation of your payment method does not represent cancellation of your
membership. We reserve the right to charge any fees we incur from non-payments.
4. All
cancellations are confirmed in writing, via email or letter.
5. You must
assume, that if you have not received confirmation, your membership has not
been cancelled.
Club
Rules & Etiquette
1. You must
comply with the club rules & etiquette which form part of this agreement.
2. We may
change the club rules & etiquette at any time. We will post notice of any
changes at the club and on our website.
3. Members
are expected to conduct themselves in a respectful and courteous manner at all
times while on club premises. Any behaviour deemed inappropriate or disruptive
may result in immediate suspension or termination of membership.
4.Smoking
and the use of vapes is prohibited in all areas of the building.
Facilities
1. You are
entitled to use the facilities available for your category of membership
package. Using facilities outside your membership will result in membership
being terminated and no refund.
2. You may
have to pay additional charges to use certain other facilities/activities at
the club. We can change these prices at any time.
3. Before
using any exercise equipment, you must complete the online PAR-Q form and have
a supervised induction session. We can refuse access to the club facilities if
we consider your health may be adversely affected using such facilities.
4. The club
may open/close earlier during public holiday periods. Facilities may also close
for occasional special events. Notices will be displayed in the club in advance
notifying customers of any changes. No refunds will be available for these
periods.
5. We may
change the clubs opening times or withdraw any of the facilities or classes at
any time.
6. We may
need to close a facility or part of it for repair/refurbishment on the grounds
of health and safety or improving customer service. Fitness classes may also
have to be cancelled due to unforeseen instructor unavailability.
In the above circumstances, we will use our best endeavour to give as much notice as is reasonably practicable by displaying notices in the club.
7. Your
membership does not give you priority over other users or guarantee the
availability of facilities.
8. Mission
Fitness management reserves the right to change the class schedule. Prior
notice will be given in the club relating to cancellations or the introduction
of new sessions.
9. Some
promotions will not apply to existing members. Terms & Conditions will be
specified for each promotion.
10. The
club is not responsible for any damage or loss to the member’s property whilst
on the premises, this includes in lockers/shelving.
11. Large
bags/coats are not allowed on the gym floor or in the studio at any time.
12.
Showers are limited so please be mindful of others who may be waiting and they
must be left in a respectful manner and clean.
13.Members
must inform Mission Fitness of any changes to health to include
pregnancy/injury/medication prior to using the facilities or joining a class.
14.While
using facilities you accept responsibility for your state of health and
physical condition, you should not take part in any physical activity that you
may not be fit for. If you suffer any unusual symptoms when using the gym
facilities or in a class you must immediately stop the activity and tell a
member of staff.
15. When
using the gym equipment please have respect for all kit. It must be used for
the purpose it is designed. Any misuse of equipment that could result in
damaged or injury to yourself or others can result in your membership being
revoked.
16. Use the
cleaning sprays and wipes that are clearly marked around the gym after using
the equipment.
17. Due to
noise and impact restrictions ball slams and tyre flips are strictly forbidden.
When using barbells and dumbells place them back on the floor and do not drop
from a height. We need to be respectful to all other business’s in the building
and these actions can cause noise and vibration issues. Disregard for these
points can result in your membership being revoked.
18. Bring
your own training towel to the gym.
Membership
Check in
1. You must
check in at reception to gain access to the club facilities.
2. All
members must have their photograph taken for identification purposes; this will
be stored on the club’s database. This information will solely be used by the
club and will not be released to any third parties.
Termination
of Membership
1.The club
reserves the right to suspend or terminate a membership for any violation of
these terms and conditions or for any other reason deemed necessary by club
management.
2. If you
allow entry to any other member or share your membership then your membership
will be immediately revoked and you may be liable for the other persons fees,
you will not be entitled to any refund.
Babies
and Children in club
1.Children
under school age are welcome in specialist post-natal classes. They must
remain in their buggy or carseat at all times or in a designated safe area
agreed by the instructor. Toddlers must stay in the playpen and cannot
wander around for their safety.
2.At no
time can you use exercise equipment whilst holding a baby or toddler.
3.Teen fit
is suitable for year 7 plus, parents must sign the PARQ before the child starts
the class.
4.If a
childs behaviour is deemed unacceptable or dangerous for themselves and others
they will not be allowed to join the class and no refund will be given.
Classes
1.Annual,
monthly unlimited, off peak memberships and class pass memberships can book
classes 9 days in advance.
2.Members
must arrive five minutes before class. If you turn up late or miss the
warm up for safety reasons you may be refused entry to the class
3. Children
school age and above are welcome to sit in the studio during the class with
prior agreement from Mission Fitness but are not allowed to join in, move
around and must keep noise to a minimum.
4.Parents
are responsible for cleaning any mess left from food/snacks left by the
children.
5.Please
note that when there is a bootcamp class running in the main gym the free
weights and functional area will be given priority to the class.
What
can I wear to the gym?
1.Trainers
must be worn and suitable active wear. Work wear, flip flops and bare
chests are not permitted on the gym floor.
2.Please
maintain personal hygiene and all times, clean workout wear and deodorant must
be used.
3.Dirty
trainers are not allowed in the gym. You must wear indoor clean footwear
at all times.
4.Please
bring a workout towel and spray equipment after use, using the spray provided.
Cameras
in the gym
1.We permit
filming on the gym floor as long as it doesn’t have a conflict of interest with
our inhouse PTs.
2.Any
filming should be done with good etiquette and avoid other members and gym
users being in the shots.
3.Filming
at peak hours at the gym is not permitted as you cannot guarantee that other
members are happy to be in the shots.
4.Please
contact us about hiring the gym after hours for any private photo shoots.
5.We have
CCTV cameras around the gym for member safety and security.
Parking
1.We
provide 8 spaces at the rear of the carpark which are for member use, please
only use these spaces when using the facilities.
2.Please do
not park in any other spaces at the rear, you are allowed to park in any of the
spaces at the front of the building excluding disabled unless you have a blue
badge.
3.Cars are
parked at the owners own risk, we do not accept liability for any loss or
damage to vehicles or personal belongings.
Personal
Training
1.Personal
Training is available with any of the Mission Fitness Personal Trainers. You
cannot bring your own trainer into the club if they are not a Mission Fitness
recognised member of staff.
2.When
booking Personal Trainers you are entering into a contract with the self
employed trainer and not Mission Fitness. The trainer will discuss all
obligations and no monies will be paid or controlled by Mission Fitness.
Unmanned
Gym Hours
1.There
will be hours within the week where the gym is open but there will be no staff
on site. The gym will be monitored via Security 24 through CCTV. Gym access
will be via a QR code madlock system with a valid membership.
2.Emergency
call points will be visible around the gym which are linked directly to
Security 24 in case of an accident.
3.During
unmanned hours the showers will not be available.
4.Before
using the gym during unmanned hours you must have completed the waiver to say
you fully understand how to use the equipment and your responsibilities while
using the equipment.
5.Anybody
found abusing their membership during these times will have their membership
revoked with immediate effect.
Health
Commitment Statement
Our commitment to you
We will respect your personal
decisions and allow you to make your own decisions about what activities you
can carry out.
We will make every reasonable
effort to make sure that our equipment and facilities are in a safe condition
for you to use and enjoy.
We will take all reasonable
steps to make sure that our Colleagues are qualified to the appropriate
standards
If you tell us that you have a
disability which puts you at a substantial disadvantage in accessing our
equipment and facilities, we will consider what adjustments, if any, are
reasonable for us to make.
Your
commitment to us
You should not undertake
activity beyond your own abilities. If you know or are concerned that you have
a medical condition which might interfere with you undertaking activity safely
before you use our equipment and facilities you should get advice from a
relevant medical professional and follow that advice.
You should make yourself aware
of any rules and instructions, including warning notices which you can find here or at
your chosen facility. Activity carries its own risks and you should not carry
out any activities which you have been told are not suitable for you.
You should ask an Everyone
Active Colleague if there is any equipment which you are unsure how to use.
You should let us know
immediately if you feel ill when using our equipment or facilities. Our
Colleagues are not qualified medical professionals, but there will be a person
available who has had first-aid training.
If you have a disability, you
must follow any reasonable instructions to allow you to undertake activity
safely.